One WhatsApp number, many people answering. BulkyGrow's shared team inbox lets your sales, support and owner all reply to customers from one place, each with their own login, while the customer sees a single business number.
Features that keep chats organised
- Assign a chat to a teammate, or let BulkyGrow auto-assign new chats to whoever is online.
- See availability: teammates mark themselves online or offline, and chats go only to people who are there.
- Roles: owners and admins see everything; agents can be limited to their own chats and unassigned ones.
- Approved templates you can send from the inbox when the 24-hour window has closed.
- Business hours and away messages, so customers know when to expect an answer.
- Customer context: name, tags, and the whole history in one view.
Why it beats sharing a phone
Handing a phone around, or logging one WhatsApp account in on many devices, causes missed messages and confusion about who answered what. With a shared inbox every message has an owner, nothing is lost when someone is on leave, and the owner can see how fast the team replies.
The 24-hour window
WhatsApp lets you reply freely for 24 hours after the customer last wrote. BulkyGrow shows how much time is left on each chat, and switches you to an approved template when the window has closed. More in the WhatsApp setup guide.
Want the inbox to answer when nobody is available? Add a no-code chatbot flow.