We want you to be confident before you pay. This policy explains trials, cancellations and refunds for BulkyGrow plans.
1. Free trial
New workspaces get a 3-day free trial without entering any card or payment details. Nothing is charged during or after the trial unless you choose a plan and pay.
2. Cancelling
- Plans are paid in advance for a fixed period and never renew automatically, so there is nothing to cancel to avoid a future charge. If you do not pay again, your access pauses when the period ends.
- You keep access until the end of the period you paid for.
- To close your account and delete your data, see Data deletion.
3. Refunds
- Monthly plans: fees already paid are non-refundable, except where required by law.
- 3-month, 6-month and yearly plans: if you ask within 14 days of the payment and have not been refunded before, we refund the full amount. After 14 days, these fees are non-refundable.
- Higher plan bought mid-period: the same rules apply from the date of that payment. Time left on the earlier plan is not credited.
- If we fail you: if the Service is unavailable for an extended period due to our fault, we will offer a pro-rated credit or refund.
4. Payment problems
- Charged twice, or charged but the plan did not start: your plan is normally activated automatically after Razorpay confirms the payment. If it is not, write to support@bulkygrow.com with the payment reference shown in your payment receipt or bank statement. We activate the plan, or refund the amount in full if we cannot.
- Failed payments: if your bank debits you for a payment that failed, the bank or Razorpay returns the amount to you automatically, usually within 5 to 7 business days.
5. How to ask for a refund
Email support@bulkygrow.com from the workspace owner's email address with your company code and the payment reference. We reply within 2 working days.
6. Processing
Approved refunds are sent to the original payment method through Razorpay, normally within 5 to 7 business days of approval. Your bank may take longer to show the credit.
7. WhatsApp charges
Conversation charges are billed by Meta to your WhatsApp Business Account. We cannot refund them; please contact Meta for billing questions about those charges.
8. Taxes
No GST is charged on our plans, so a refund is for the amount you paid.