These Terms of Service ("Terms") govern your access to and use of BulkyGrow (the "Service"), provided by BulkyGrow ("we", "us"). By creating an account or using the Service you agree to these Terms on behalf of the business you represent (the "Customer").
1. The Service
The Service lets businesses send WhatsApp messages, manage contacts and handle customer conversations using the WhatsApp Business Platform provided by Meta Platforms, Inc. ("Meta"). The Service is independent of and not endorsed by Meta. Features available to you depend on your plan.
2. Eligibility and accounts
- The Service is for businesses and professionals. You must be at least 18 years old and able to enter a binding contract under Indian law.
- Each Customer receives a workspace identified by a unique company code. You are responsible for all activity under your workspace and for keeping login credentials confidential.
- You must give accurate registration information and be authorised to bind your business to these Terms.
- Workspace owners control which team members have access and what role they hold.
3. WhatsApp policies and consent
- You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and all applicable laws, including anti-spam, consumer protection and data protection laws (including the Digital Personal Data Protection Act, 2023).
- You may only message people who have given you valid opt-in consent to receive WhatsApp messages from your business, and you must honour opt-out requests promptly. The Service automatically marks contacts who reply "STOP" as opted out.
- Meta may restrict, rate-limit or disable your WhatsApp number or templates. We are not responsible for Meta's decisions.
4. Plans, prices and payment
- Prices are shown in Indian rupees (INR) on our pricing page. Plans are sold for a fixed period (monthly, 3 months, 6 months or yearly) and are paid in advance for that period.
- No automatic renewal. We do not store your card or UPI details and we never charge you again unless you choose to pay. When a period ends, your access pauses until you pay for another period.
- Payments are processed by Razorpay Software Private Limited ("Razorpay") through its secure checkout, using UPI, cards, net banking or wallets. Razorpay's own terms apply to the payment itself.
- We are an MSME and are not registered under the Goods and Services Tax (GST), so no GST is charged and you receive a Bill of Supply. If we register in future, tax will be added to prices only after we give notice.
- You may switch plans when your current period is about to end, or move to a higher plan at any time. A higher plan starts immediately at its full price; time left on the old plan is not carried over or credited. A lower or renewed plan starts when the current period ends. When a plan with fewer features starts, the features it does not include are switched off (your data is kept).
- New workspaces may receive a free trial. WhatsApp conversation charges are billed by Meta directly to your WhatsApp Business Account and are not included in our fees.
- See our Refund & Cancellation Policy for refunds and our Service Delivery Policy for how a paid plan is activated.
5. Acceptable use
You agree to follow our Acceptable Use Policy. We may suspend workspaces that violate it or that put the Service, other customers or WhatsApp's ecosystem at risk.
6. Your data
You retain all rights to the contacts, messages and other content you upload or send ("Customer Data"). You grant us the limited rights needed to operate the Service. We process Customer Data as described in our Privacy Policy. You are responsible for having the right to upload and message the contacts you add.
7. Our intellectual property
The Service, its software, design, name and logo belong to us or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is in good standing. You may not copy, resell, reverse engineer or build a competing service from it.
8. Third-party services
The Service depends on third parties such as Meta (WhatsApp) and Razorpay (payments). We are not responsible for their outages, policy changes or decisions, but we will tell you about issues we know of that affect you.
9. Availability and changes
We aim for high availability but do not guarantee the Service will be uninterrupted. We may improve or change features; we will give reasonable notice of material changes that reduce functionality you have paid for.
10. Warranties and liability
The Service is provided "as is" to the extent permitted by law. Our total liability under these Terms is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, lost profits, or losses caused by Meta or other third parties, or by events beyond our reasonable control (such as network or power failures, natural events or government action).
11. Indemnity
You agree to cover losses and claims we suffer because of your breach of these Terms, your messages, or your messaging of people without valid consent.
12. Termination
You may stop using the Service at any time and, because we never renew automatically, nothing further is charged. We may suspend or terminate for material breach or non-payment. After a plan ends, your workspace is paused and your data is kept for 30 days to let you renew or export it; after that it may be deleted. You can ask us to delete it sooner, see Data deletion.
13. Changes to these Terms
We may update these Terms. We will post the new version here with its date and tell account owners by email about material changes. Continuing to use the Service after a change means you accept it.
14. Electronic records
These Terms are an electronic record under the Information Technology Act, 2000 and need no physical or digital signature.
15. Governing law and disputes
These Terms are governed by the laws of India. We will first try to settle any dispute by talking: write to support@bulkygrow.com. If it cannot be settled, the courts at the place of our registered office have exclusive jurisdiction, unless mandatory law provides otherwise.
16. Contact
Questions about these Terms: support@bulkygrow.com. Our full contact details are on the Contact page.