You can ask us to delete your data at any time. This page explains how, and what happens next. It is also the data-deletion instructions page for the Meta (Facebook/WhatsApp) integration.
1. If you are a customer (workspace owner)
- Email support@bulkygrow.com from the workspace owner's email address with the subject "Delete my data" and your company code.
- We confirm it is you, then close the workspace and delete its contacts, conversations, messages, media, templates and team accounts.
- We reply when it is done, normally within 30 days of confirming your request.
To stop BulkyGrow using your WhatsApp number without deleting anything, open Settings, then WhatsApp number, and disconnect it. You can also remove BulkyGrow's access from your Meta Business settings.
2. If a business messaged you through BulkyGrow
The business is responsible for your data. Ask the business to delete it, or email us at support@bulkygrow.com with the phone number and the business name and we will pass the request on and help it get done. Replying "STOP" to a message stops further marketing messages.
3. What is deleted and what is kept
- Deleted: contacts, conversation history, messages and media, templates, team accounts, and the WhatsApp access token.
- Kept as the law requires: payment records and invoices, which tax and company law oblige us to keep for several years. They contain no message content.
4. Questions or complaints
Write to support@bulkygrow.com, or to our Grievance Officer as described in the Privacy Policy.